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Transforming Travel: Mappedin's Indoor Mapping for Pittsburgh International Airport

In a bid to elevate the airport experience, Mappedin, a leader in indoor mapping solutions, has partnered with Pittsburgh International Airport (PIT) to implement its innovative platform within the recently modernized terminal. This partnership, part of a $1.7 billion terminal modernization program, aims to streamline operations and enhance traveler engagement by providing real-time information. As Pittsburgh sees record growth in air travel, this new terminal is projected to accommodate nearly 10 million passengers annually, offering a blend of modern design and functional efficiency.

Elevating the Airport Experience

Deepak Nayyar, Executive Vice President and Chief Information Officer at Pittsburgh International Airport, emphasizes that the revamped terminal is centered around delivering a more intuitive and cohesive travel experience. The terminal's design reflects the unique identity of Pittsburgh, incorporating family-friendly spaces, inviting outdoor areas, and state-of-the-art technology that connects each stage of the passenger journey. The integration of Mappedin’s indoor mapping system plays a crucial role in enabling travelers to navigate effortlessly, discover services, and connect with the airport’s vast offerings.

Key Features of the Mappedin Platform

The collaboration focuses on three pivotal areas that define the future of airport experiences:

1. Modernized Airport Experience: Live updates and accessibility features ensure smooth navigation and planning for all passengers.
2. Optimized Airport Discovery: Location-based personalized experiences drive engagement and potential revenue.
3. Unified Data Aggregation: Real-time operational data is consolidated into a single mapping system, enhancing consistency and efficiency.

Real-Time Information and Omnichannel Navigation

The Mappedin platform brings various functionalities that significantly improve the airport experience. Real-time connections to flight updates, parking availability, and security wait times are seamlessly integrated into customized maps for each traveler. This omnichannel navigation is consistent across web platforms, mobile devices, kiosks, and digital displays throughout the terminal, ensuring passengers have access to the information they need, regardless of their point of contact.

Accessibility and User-Centric Design

Acknowledging that inclusivity is paramount, Mappedin incorporates features that guarantee easy navigation for all passengers. The platform includes support for screen readers, barrier-free routes, and an intuitive interface that simplifies orientation. Essential functionalities like icon zooming and device-level accessibility adjustments enhance the user experience, allowing every traveler to navigate with ease.

Enhanced Airport Discovery and Engagement

The platform also optimizes the airport discovery experience. Proximity-based information highlights nearby concessions, services, and amenities right on the traveler's flight cards, encouraging exploration and spending. Furthermore, promotions and events are displayed through interactive maps and homepages, connecting travelers directly to relevant offerings.

Additionally, integrated click-and-pay features facilitate smoother transactions for services like food orders and parking, while an analytics dashboard provides real-time visibility into passenger flow, behaviors, and campaign performance. All these integrations aim to create a comprehensive understanding of passenger needs and optimize operational processes based on data-driven insights.

Centralized Data Management and System Integration

The Mappedin platform consolidates various data sources, combining live information from flight schedules, parking, and security into one cohesive mapping system. This integration feeds real-time data into chatbots and various digital applications, enhancing customer service and operational efficiency. Centralized data management ensures that updates flow seamlessly across all digital touchpoints, promoting consistency and accuracy across the board.

Through these multifaceted capabilities, Mappedin’s platform establishes a scalable digital backbone that connects travelers with the information they require precisely when they need it, while simultaneously empowering airports to make informed decisions that enhance flow, satisfaction, and revenue performance.

A Vision for the Future

Yuval Kossovsky, Mappedin's General Manager of Transportation, highlights that this collaboration is not solely about modernizing navigation; it’s about enhancing the entire airport experience and fostering new opportunities for engagement and growth. As the world looks towards a future of increasingly connected travel, Mappedin's innovative solutions are poised to lead the charge, guiding travelers through their journeys with unprecedented ease and efficiency.

To explore how Mappedin is redefining the airport experience at Pittsburgh International Airport, check out the live map here. To learn more about Mappedin's impact on the airport industry, visit Mappedin's website.

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About Mappedin:
Mappedin stands as the leading indoor mapping platform, fundamentally transforming how spaces are experienced, managed, and understood. Trusted by some of the world’s largest brands, Mappedin's AI-driven tools streamline the indoor mapping process, facilitating navigation, analysis, and operations across billions of square feet in 57 countries.