#Japan #Tokyo #24/7 Software #NTT DOCOMO #Smart Stadium

NTT DOCOMO BUSINESS and 24/7 Software's Innovative Collaboration

On January 8, 2026, NTT DOCOMO BUSINESS, Inc. announced an exclusive partnership with 24/7 Software, Inc., a leading SaaS provider based in the United States, specialized in facility management solutions. This strategic alliance aims to deploy a cloud-based platform that enhances the operation of stadiums, arenas, and commercial venues across Japan, South Korea, and Taiwan. The introduction of innovative smart stadium solutions is expected to revolutionize visitor management and operational efficiency in these regions.

Transforming Venue Management

The integrated platform provides a comprehensive incident management system, a lost and found service, visitor inquiries, and maintenance tasks through a unified mobile application. This approach empowers venue staff with real-time insights, thereby improving operational efficiency, safety, and the overall visitor experience. As the demand for multi-functional venues increases, so does the complexity of operational tasks. Consequently, operational efficiency has become vital. Instead of managing disparate systems, the 24/7 Software platform creates a centralized hub for data and processes, allowing for better optimization and analytics.

Addressing Workforce Challenges

The stadium market landscape is undergoing significant shifts; as the complexity of venue operations grows, so does the necessity for a skilled workforce. With the anticipated increase in worker shortages, there is a pressing need to digitally transform operations and retrain personnel for higher-value work. NTT DOCOMO BUSINESS has been at the forefront of digital transformation in various sectors, including stadiums and hotels, and aims to enhance operational efficacy by utilizing the capabilities of 24/7 Software.

The Role of 24/7 Software

24/7 Software is a well-established venue management platform trusted by major professional sports leagues across North America. It is specifically designed to support operations across multiple venues and providers, providing centralized management throughout the incident lifecycle. With a mobile application, employees can track and update the status of incidents in real time, while a central command station monitors overall progress. Furthermore, the platform incorporates application programming interfaces (APIs) to facilitate the integration of external systems, enhancing incident detection and notification automation. These features collectively lead to improved operational efficiency and an enhanced guest experience by reducing incident response times by approximately 25%.

Moreover, 24/7 Software offers globally recognized best practices that can be tailored and localized to meet the unique requirements of Japanese venues. This adaptability makes it an ideal solution for venues looking to improve their operational frameworks.

Future Developments

The implementation of 24/7 Software has already shown promising results with the Fighters Sports Entertainment Co., Ltd. at the Es Con Field Hokkaido, Japan, where measurable improvements were reported. NTT DOCOMO BUSINESS is committed to establishing a localized support framework tailored specifically for the needs of sports organizations and venue operators. Beyond system deployment, NTT DOCOMO BUSINESS plans to offer comprehensive smart stadium solutions, integrating online ticketing, communication applications, and information and communication technology (ICT) solutions.

The company is also looking to expand into arenas, commercial properties, and urban development projects, with a broader expansion strategy aimed at the Asian market.

Conclusion

Justin King, Executive Vice President of Sales & Marketing for 24/7 Software, expressed excitement about the partnership, stating, "We are thrilled to collaborate with NTT DOCOMO BUSINESS to introduce our platform in these three markets that share our passion for sports and entertainment. As a world leader in event technology, we have firsthand experience in providing what premier organizations need to create safe, efficient, and extraordinary experiences. Together with NTT DOCOMO BUSINESS, we look forward to offering innovative, data-driven solutions that enhance safety, improve guest experiences, and ensure 'Peace of Mind for the World's Greatest Properties.'"

This partnership reflects the growing trend of digital transformation in the events space, allowing venues to operate smarter, streamline their processes, and provide outstanding experiences for their audiences.