Digitizing Izumo: A New Era for Municipal Services with Turn NAVI
In recent years, the city of Izumo in Shimane Prefecture, Japan, has embarked on a journey to modernize its municipal services amidst the challenges of an aging population and declining birth rates. This initiative is part of their commitment to becoming a ‘Smart City,’ aiming for sustainable urban development that enhances education, healthcare, welfare, industry, and tourism. A significant step in this transformation comes with the installation of the Turn NAVI system at the Izumo City Hall, in collaboration with Displaytome Co., Ltd.
The Turn NAVI system serves a critical role in streamlining service delivery at the City Hall. It functions as an automated number-call system that provides real-time updates on the progress of services, including wait times and line status on large monitors visible to visitors. The primary goal of the Turn NAVI system is to alleviate the burden on both visitors and employees at the municipal office.
Prior to the implementation of this digital solution, citizens experienced long wait times due to a cumbersome process of manual paperwork and the distribution of queue numbers at designated counters. This often led to congestion and confusion among both visitors and staff. The Turn NAVI system effectively addresses these issues by providing:
1. Real-time visualization of service progress, wait times, and the number of people ahead in line—enhancing transparency and reducing uncertainty.
2. A single ticket that allows for multiple services across different counters, simplifying the visitors' journey and optimizing workflow for city officers.
3. Valuable insights through aggregated data that support improvements in service delivery, including staffing adjustments and reduced wait times.
According to Mr. Sasaki from the Digital Strategy Office, the decision to adopt the Turn NAVI system was influenced by its ability to clearly inform visitors of their turn and the overall status of queues via a large display. He pointed out that before this system, the process was chaotic, with long lines forming as visitors struggled to understand their status while waiting. With the new system, improvements have been notable, particularly with the introduction of a floor manager who assists visitors in navigating the new setup effectively. This change not only improves service efficiency but also mitigates crowding in waiting areas, as citizens can now check their wait times using their smartphones.
The installation of the Turn NAVI system is part of a broader initiative to enhance municipal services through digital transformation. The company has taken over this number-calling business from a previous entity and is dedicated to advancing this initiative. The Turn NAVI system offers a comprehensive solution that allows municipalities to manage visitor flow with ease. Additionally, the system’s features further include:
Displaytome Co., Ltd. is committed to supporting local governments in their digital transformation efforts. As innovation continues to reshape public service landscapes, the Turn NAVI system represents a forward-thinking solution that focuses on efficiency, transparency, and enhanced user experience. The success of this initiative in Izumo City serves as a model for other municipalities aiming to embrace technology for improved citizen engagement and operational enhancements.
For anyone interested in learning more about the Turn NAVI system or the broader services of Displaytome, visit their official website at Displaytome Co., Ltd..
Enhancing Efficient Municipal Services
The Turn NAVI system serves a critical role in streamlining service delivery at the City Hall. It functions as an automated number-call system that provides real-time updates on the progress of services, including wait times and line status on large monitors visible to visitors. The primary goal of the Turn NAVI system is to alleviate the burden on both visitors and employees at the municipal office.
Prior to the implementation of this digital solution, citizens experienced long wait times due to a cumbersome process of manual paperwork and the distribution of queue numbers at designated counters. This often led to congestion and confusion among both visitors and staff. The Turn NAVI system effectively addresses these issues by providing:
1. Real-time visualization of service progress, wait times, and the number of people ahead in line—enhancing transparency and reducing uncertainty.
2. A single ticket that allows for multiple services across different counters, simplifying the visitors' journey and optimizing workflow for city officers.
3. Valuable insights through aggregated data that support improvements in service delivery, including staffing adjustments and reduced wait times.
Comments from the Digital Strategy Office of Izumo City
According to Mr. Sasaki from the Digital Strategy Office, the decision to adopt the Turn NAVI system was influenced by its ability to clearly inform visitors of their turn and the overall status of queues via a large display. He pointed out that before this system, the process was chaotic, with long lines forming as visitors struggled to understand their status while waiting. With the new system, improvements have been notable, particularly with the introduction of a floor manager who assists visitors in navigating the new setup effectively. This change not only improves service efficiency but also mitigates crowding in waiting areas, as citizens can now check their wait times using their smartphones.
Overview of Turn NAVI Services
The installation of the Turn NAVI system is part of a broader initiative to enhance municipal services through digital transformation. The company has taken over this number-calling business from a previous entity and is dedicated to advancing this initiative. The Turn NAVI system offers a comprehensive solution that allows municipalities to manage visitor flow with ease. Additionally, the system’s features further include:
- - Smartphone Integration: Visitors can check their position in the queue and the number of people ahead via a QR code scanned from their tickets, promoting effective time management and avoiding crowded waiting areas.
- - Comprehensive Management of Multiple Counters: The system allows for a seamless experience across various counters, minimizing travel for visitors and decreasing the need for city staff to provide constant directions.
- - Data-Driven Service Management: By tracking visitor numbers and wait times, municipalities can enhance service efficiencies and streamline operations based on demand trends.
- - Customizable System: The flexibility of the Turn NAVI system caters to the specific needs and designs required by different municipalities, ensuring a tailored solution.
- - Revenue Generation Through Advertising: Advertising can be displayed on the system’s monitors, helping to offset operational costs while promoting sustainable government services.
Conclusion
Displaytome Co., Ltd. is committed to supporting local governments in their digital transformation efforts. As innovation continues to reshape public service landscapes, the Turn NAVI system represents a forward-thinking solution that focuses on efficiency, transparency, and enhanced user experience. The success of this initiative in Izumo City serves as a model for other municipalities aiming to embrace technology for improved citizen engagement and operational enhancements.
For anyone interested in learning more about the Turn NAVI system or the broader services of Displaytome, visit their official website at Displaytome Co., Ltd..
Topics General Business）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.