Mr. Minot to Expand Luggage Caster Repair Services Nationwide in Japan

Introduction

Mr. Minot, a well-known shoe repair service chain celebrating its 53rd anniversary in Japan, has made a significant move by expanding its luggage caster repair services to nearly all of its 250-plus stores across the country. This expansion allows customers greater access to suitcase repair services, especially in high-traffic areas such as train stations and shopping centers.

Background and Growth of Services

In recent years, there has been a noticeable increase in inquiries regarding suitcase repairs, with a marked demand for caster repairs. Following the full-scale introduction of these services in February 2023, the company has already reported over 100,000 repair cases from April 2024 to March 2025, marking a staggering 193% increase compared to the previous year. Many travelers may find themselves inadvertently damaging their suitcase wheels, which are often seen scattered in train stations and on roads. Recognizing this growing need, Mr. Minot has enhanced its service framework to ensure that more customers can utilize the service with peace of mind.

Customer Feedback and Future Developments

Many customers express the desire for their suitcases to accompany them on trips for a long time. Feedback from repair users has included sentiments such as joy in being able to travel again with their repaired luggage. In addition to caster repairs available at nearly all locations, selected stores and delivery services now also provide repairs for other suitcase components, including body damages, handles, and locks. The introduction of the “Online Repair Estimate Service” has been highly praised, as customers can ascertain repair feasibility, costs, and timelines before visiting a store.

Available Repair Services

- Caster Repair: Available at nearly all stores.
- Additional Repairs (available at select locations and via delivery):

- Carry-bar repair
- Handle repair
- Lock repairs and unlocking
- Body cracks and dent repairs
- Zipper repairs
- Housing (casting base) replacement

Case Studies of Caster Repairs

Examples of successful caster repairs highlight the effectiveness and quality of the service provided by Mr. Minot. Customers can find detailed case studies and customer testimonials on the official website.

Service Details & Links

About Mr. Minot

Founded in Brussels, Belgium in 1957, Mr. Minot originally began as “Talon Minot” before rebranding in 1965. The brand entered the Japanese market in 1972 and has since established itself as one of the largest providers of shoe and bag repair, key duplication, and watch battery replacement services in the country. With a customer base of approximately 200 million, Mr. Minot will celebrate its 53rd anniversary on October 31, 2025. Recently, the company has placed a stronger emphasis on suitcase repairs. Committed to fostering a sustainable society, Mr. Minot continues to support customers in their desire to cherish and use their belongings for an extended period.

Company Overview

- Company Name: Minit Asia Pacific Co., Ltd.
- Headquarters: 2F, Yanagibashi First Building, 19-6, Yanagibashi 2-chome, Taito-ku, Tokyo 111-0052
- Business Operations: Operates a chain of comprehensive repair services, including shoe repairs, key duplication, and watch battery replacement across Asia and Oceania (totaling 631 stores, including 255 in Japan, 340 in Australia/New Zealand, and 36 in Singapore/Malaysia).
- President: Shogo Miyamae
- Official Website: Minit Official Site