#Japan #Tokyo #Customer Satisfaction #Pet Insurance #PS Insurance

PS Insurance Achieves Top Rank in Customer Satisfaction

In an exciting announcement, Pet Medical Support Co., Ltd., located in Minato-ku, Tokyo, is proud to share that its pet insurance product, PS Insurance, has been awarded the number one position in the "2026 GMO Customer Satisfaction Ranking for Pet Insurance". This prestigious ranking was revealed by GMO Research & AI Co., Ltd., known for its expertise in internet research, on February 13, 2026.

The GMO Customer Satisfaction Ranking is based on comprehensive feedback from users who have recently engaged with pet insurance services. Evaluating the brands of 16 different companies, this survey provides a reliable metric of consumer satisfaction within the pet insurance market. The assessments are derived from individuals who contributed to their selection of a pet insurance provider or have utilized coverage within the past three years.

Given the increasing importance of pet insurance, we at PS Insurance express our heartfelt gratitude to the pet owners who trusted and rated us. It signifies our commitment to enhancing service quality, and we remain dedicated to evolving into a trusted choice for pet owners across the nation.

About PS Insurance

PS Insurance is driven by the mission to alleviate the financial burden of veterinary care for pet owners, enabling them to focus on their beloved companions’ recovery. Our unique approach includes offering competitive policy rates without the overhead of physical sales outlets, utilizing an online-first model to cater to customers’ needs.

In addition, we provide our policyholders with a dedicated service called the "Veterinary Hotline", enabling them to consult veterinarians for free, 24/7, whenever they suspect their pets might be unwell. This service underscores our commitment to the health and well-being of pets.

Sample Premiums for PS Insurance

The following are illustrative monthly premiums for different animal categories and plan types:

• - Cats: ¥1,320/month (for 50% coverage plan, internet application, no additional cover)
• - Small Dogs: ¥1,430/month
• - Medium Dogs: ¥1,590/month
• - Large Dogs: ¥1,700/month

Visit us for an easy premium quote: PS Insurance Quote

Customer Feedback

Our clients have greatly appreciated the balance between coverage and pricing, emphasizing that our claims process is swift and efficient. Here are some testimonials:

• - “The balance between coverage and cost is excellent. Claims are processed quickly.” (Female, 48)
• - “I appreciate the gradual increase in premiums, and the fact that dental treatment is covered is reassuring.” (Male, 50)
• - “Unique conditions like patellar luxation are fully covered, which is often excluded by others.” (Female, 47)
• - “I chose this insurance because it covers surgery for intervertebral disc herniation, something common in my breed.” (Female, 48)
• - “Everything can be handled online, which is very convenient.” (Male, 53)
• - “Their strengths include affordable prices through online sales and comprehensive coverage.” (Female, 46)

About the GMO Customer Satisfaction Ranking

The "GMO Customer Satisfaction Ranking" gathers detailed feedback from users regarding their experiences with various services and products. Only those who have recently used pet insurance are included in the survey to ensure a reliable evaluation based on first-hand experience.

Survey Details:

• - Conducted by: GMO Research & AI Co., Ltd.
• - Method: Online research
• - Sample Size: 2,861 individuals
• - Duration: November 21 to December 22, 2025
• - Criteria: Participants must meet specific criteria regarding their recent experience with pet insurance.

To learn more about the 2026 GMO Customer Satisfaction Ranking for Pet Insurance, visit: GMO Ranking Details

Company Overview

Company Name: Pet Medical Support Co., Ltd.
CEO: Akihito Yonemitsu
Location: 2nd floor, Aoyama Tower Place, 8-4-14 Akasaka, Minato-ku, Tokyo 107-0052
Established: May 2, 2008
Business: Engaged in small-scale short-term insurance (Registration Number: Kanto Financial Bureau No. 24)
Capital: 332.75 million yen as of March 2025
Website: PS Insurance